Detailed Procedure

A 195-Minute Relaxation Journey

Every step is meticulously crafted to deliver the most perfect experience.

01

Welcome & Reservation Confirmation

  • Guests are warmly and professionally welcomed.
  • Confirm guest name, appointment time, and selected Signature Package.

02

Personal Consultation & Customization

  • Ask about health issues (back pain, shoulder tension, neck stiffness, sensitive skin…).
  • Introduce essential oils (grapefruit, lemongrass, lavender, coconut).
  • Guests fill out a short health & massage preference form.

03

Welcome Drink

  • Offer warm herbal tea or chilled fruit juice, with a cold or warm towel.
  • Helps guests relax before the treatment.

04

Relaxing Herbal Foot Soak

3–5 minutes
  • Guests soak their feet in warm water infused with lemongrass, ginger, and mint.
  • Brief introduction to the upcoming steps.
  • Soak time: 3–5 minutes.

05

Foot Rinse & Treatment Room Preparation

  • Therapist cleans and dries guests’ feet.
  • Guide guests to a private room, introduce amenities (locker, slippers, towels, call bell…).
  • Provide disposable undergarments & robes.
  • Therapist leaves to allow guests to change in privacy.

06

Herbal Bath

15–20 minutes
  • Prepare warm bath with natural herbs (grapefruit leaves, Andrographis paniculata, Mugwort, Artemisia, Chrysanthemum, cinnamon, perilla…).
  • Guests are offered a glass of white wine ( served with 1 glasses of white wine ).
  • Explained benefits: muscle relaxation, improved circulation, open pores.
  • Therapist adjusts water temperature and background music.

07

Full-Body Hot Stone Massage

90 minutes

Part 1 – Preparation:

  • Clear bath, guide guests to massage table, cover with towel, check stone temperature.

Part 2 – Massage:

  • Start with gentle warming strokes.
  • Sequence:
    1. Back: legs → back → shoulders → neck
    2. Front: legs → arms → head
  • Hot stones & essential oils used for deep relaxation, reduced muscle soreness.
  • Pressure adjusted on request (light, medium, strong).

Part 3 – Completion:

  • Wipe excess oil, cover with towel, check guest comfort.

08

Rest & Enjoy Hoi An Specialty – Chè Xí Mà

  • After hot stone massage, guests change into robes and relax in the lounge.
  • Served a portion of warm Chè Xí Mà (traditional Hoi An dessert) to nourish and warm the body.
  • Soft music and gentle aroma continue to enhance relaxation.

09

Facial Cleansing & Skincare

45 minutes

Guests are guided to the next room for facial treatment:

  1. Cleanse with gentle facial cleanser
  2. Exfoliate to remove dirt and brighten skin
  3. Facial massage with chamomile cream or essential oils – lifting, de-puffing

10

Natural Face Mask

10–15 minutes
  • Apply natural face mask (10–15 minutes) with warm towels and relaxing music.
  • Remove mask and apply light moisturizer.

11

Head Massage

  • Gentle massage of head, neck, and temples.
  • Reduces fatigue, relieves headaches, stimulates blood circulation, and promotes deep relaxation.

12

Herbal Hair Wash & Care

30 minutes
  1. Shampoo with natural herbal essence
  2. Scalp massage and two-step rinse
  3. Warm herbal compress for hands, feet, and abdomen to restore energy
  4. Gentle blow-dry – leaves hair soft with pleasant herbal aroma

13

Enjoy Hoi An Cuisine (Cao Lầu or Mì Quảng)

  • Guests are served a choice of Hoi An specialties – Cao Lầu or Mì Quảng.
  • Freshly prepared and elegantly presented, enhancing the cultural and relaxing experience.

14

Herbal Tea, Banana Sweets & Seasonal Fruit

  • Guests enjoy warm herbal tea, handmade banana sweets, and seasonal fresh fruit.
  • Extends the relaxing experience and highlights local flavors.

15

Feedback & Farewell

  • Receptionist asks for guest feedback and records suggestions.
  • Assist with payment, thank guests, and see them off with a warm smile.